Unfortunately we cannot accept any returns as JOI is a food product that cannot be repackaged or resold. However, if your order was damaged or did not meet your expectations please reach out to our support team so we can help resolve the issue as soon as possible. Please note that our 8 lb pails are non-refundable.
If you are dissatisfied with your purchase please email us so that we can help resolve the issue right away. Refunds are automatically awarded for damaged product. We simply ask that you provide photo evidence within 3 days of receiving the damaged product.