SHIPPING + ORDERS
- What delivery options do you offer?
- Tracking shows as delivered, but I don’t have my package. What do I do?
- Is JOI available in Canada?
- Do you deliver outside of the US?
- Do you deliver to PO boxes and military address?
- Where is my order confirmation?
- Can I track the status of my order?
- Can I change or cancel my order?
- Can I return/refund my order?
- My order is incorrect. What should I do?
- My order was damaged. What do I do?
- What do I do if I never received my order?
- I purchased an item on pre-order, when will it arrive?