Skip to main content
JOI Help Center home page
Submit a request
Sign in
  1. JOI
  2. SHIPPING + ORDERS

SHIPPING + ORDERS

  • What delivery options do you offer?
  • Tracking shows as delivered, but I don’t have my package. What do I do?
  • Is JOI available in Canada?
  • Do you deliver outside of the US?
  • Do you deliver to PO boxes and military address?
  • Where is my order confirmation?
  • Can I track the status of my order?
  • Can I change or cancel my order?
  • Can I return/refund my order?
  • My order is incorrect. What should I do?
  • My order was damaged. What do I do?
  • What do I do if I never received my order?
  • I purchased an item on pre-order, when will it arrive?
JOI
Powered by Zendesk