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Frequently Asked Questions

I own a foodservice business. Do you wholesale JOI?

Yes! We ship our plant bases to foodservice accounts all over the country. Our 8 lb containers are a perfect solution for any cafe, juice shop, hotel, or restaurant looking to improve the quality (and sustainability!) of their plant milk program. Lea

Why can't I find an item that I've seen advertised?

We try to only advertise products available on our site or at that time. However, sometimes this isn’t always possible – if you see a product that isn’t in stock yet, please feel free to email us for more information! We’ll always try and

Where can I buy JOI?

Digitally, JOI is available on Amazon and on our website: (you’re here, so you probably already know this). There are a few purchase options for you: ONE-OFF: Just want to give JOI a shot or as a gift for the luckiest person on earth?

When will you get more stock of a product I want?

Due to high demand, some of the items on our website do sell out very quickly! However, it’s worth checking back as the site is regularly updated. You can also sign up to receive our newsletter, which always includes the latest updates of our product

Why isn't my discount code working?

Firstly, please check that you’re entering the discount code exactly as it appears (case sensitive) and check that the code is still in date and has not expired. Secondly, check the terms and conditions of your code and whether it applies to the item

Can I use more than one discount code on my order?

No, you can only use one promotional discount in each individual order.

Experiencing problems paying?

Oh no! Please try an alternative payment method or contact us either by email, a message through our Help Center, or a DM on Instagram. We will be happy to help you out!

Can I pay in installments?

Yes. Shop Pay offered by Shopify is available at checkout.