Shop

My Account

Recipes

Get $20 OFF

Browse our FAQs, learn how to get the most out of JOI or reach out to our dedicated team for support.

JOI Support Center & FAQs

If you have never made an account with us, please make one here.

If you have an account and want to review your order history, please login here. If you have a subscription, you will be able to manage your subscription once you login and click "Manage Subscriptions".

If you need to reset your password, click here, then click on "Forgot your password?". Please check your spam / junk folder if you do not receive the reset email in your inbox. If the reset email cannot be found, please try a different email address.

If you have a wholesale account, please login here.

How do I log into my account?

If you are a foodservice operator, manufacturer, or retailer, we can provide JOI products to you in bulk, at discounted prices. Please fill out this simple form and a sales representative from our team will reach out to you directly.

In the meantime, feel free to visit our wholesale web page to learn more about our products and services.

How do I place a wholesale order?

Yes!

Use code BLACK23 for 15% one-time purchases or get 30% off your first subscription order plus receive a FREE milk bottle. Plant concentrates for the win!

Do you have a Black Friday offer? 🎁

Glad you asked! Here are some reasons why subscriptions are the best way to unlock the most value out of JOI.

🚫 No commitments. You can cancel or modify any subscription, whenever you want. 
📦 All subscription orders receive free shipping to anywhere in the cotinental US. 
💰 Each subscription order automatically receives, at minimum, 15% off. 
🎁 Your first subscription order comes with a free welcome gift, a customized glass milk bottle.
🤝 Your order is backed by a 100% money-back guarantee. If anything is wrong with the shipping or product, we'll resolve it.
🌟 Subscribers earn 2x points for each dollar spent which can be redeemed for discounts on future purchases and unlock free gifts!

Please note not all products are available for subscription. However, all multi-pack and bulk size options are.

What are the benefits of a subscription?

Nope! We also have a one time purchase option, but you save money and get free gifts when you subscribe. This is about changing your habits and saving the planet, which is why 99% of people subscribe.

Do I have to get a subscription?

Our warehouse is reviewing and preparing orders which can take between 1 -2 business days.

Yes! Check out our Amazon Prime store today.

🗓️ I need help managing my subscription

Get more information

Categories

SUBSCRIPTIONS

PRODUCT

SHIPPING + ORDERS

MAKING JOI

STORAGE + HANDLING

PURCHASING + PAYMENT

ACCOUNT

REWARDS

OTHER

Articles

Is JOI Available on Amazon Prime?

Get support