JOI logo
JOI logo

Track order

Get more information

Categories

SUBSCRIPTIONS

Frequently Asked Questions

8 articles
PRODUCT

Frequently Asked Questions

32 articles
SHIPPING + ORDERS

15 articles
MAKING JOI

Frequently Asked Questions

5 articles
STORAGE + HANDLING

Frequently Asked Questions

5 articles
PURCHASING + PAYMENT

Frequently Asked Questions

8 articles
ACCOUNT

Frequently Asked Questions

5 articles
REWARDS

Frequently Asked Questions

1 article
OTHER

4 articles

Articles

See all
What can I do if a product is damaged or missing from my order?

If your order arrives with a damaged or missing product, please send us a photo of the package you received, including the box and packing slip. This will help us as we coordinate with our Fulfillment Team to provide you with the next steps. We value

What happens if I encounter issues with subscription login or account activation?

If you have a subscription but cannot log into your account, it is possible that your account login has not yet been activated. We will send an account invite to the email associated with your subscription. Please check your inbox, including your SPA

What is the difference between Almond Milk Powder and Almond Concentrate?

Almond Milk Powder is higher in protein per serving and contains less fat than Almond Concentrate. While the powder will not provide the same creamy texture as the concentrate, it is great for smoothies and protein shakes. To achieve a desired flavor

What should I do if my order hasn't arrived yet?

If your order is delayed, rest assured that we are working hard to get it delivered to you. Once the products are back in stock, we will ship them as soon as possible, and you will receive an email with tracking details. We appreciate your understand

Get support