SHIPPING + ORDERS
What delivery options do you offer?
Standard delivery (continental US only) - 2-5 working days, for ~$11.99 or free for orders over $75. Subscribers, within the continental US, receive free shipping on all orders. Standard delivery to Hawaii, Alaska and Puerto Rico - 5-10 working da
Is JOI available in Canada?
Yes! You can place an order on our site for shipping to Canada, you can also check Amazon listings in Canada to see which JOI products are available.
Can I return/refund my order?
Because of the nature of our products & our safety standards, we can unfortunately not take returns for opened items. With returns, we lose the ability to track that this was kept in food safe environments and that no adulteration happened. This also
Do you deliver outside of the US?
Yes. At this moment, we deliver to the US (including Hawaii, Alaska and Puerto Rico) and Canada.
Do you deliver to PO boxes and military address?
Unfortunately, we cannot ship to PO boxes or military addresses at this moment. Please check out our Amazon store as they may be able to ship to your address.
What is Onward VIP & how to file a claim?
What is Onward VIP Protection+?. We’ve partnered with Onward to provide our customers with carbon neutral shipping protection and our 90-day satisfaction guarantee on your first purchase. When you add Onward to your order, you’ll be protected against
Is JOI Available on Amazon Prime?
Yes! Check out our Amazon Prime store today.
What should I do if my order hasn't arrived yet?
If your order is delayed, rest assured that we are working hard to get it delivered to you. Once the products are back in stock, we will ship them as soon as possible, and you will receive an email with tracking details. We appreciate your understand
What happens if my shipment is delayed or lost during transit?
In cases where your shipment is delayed or shows no progress, such as with a 'Label Created' status but no further updates, it is possible that the package is lost. We deeply apologize for any inconvenience caused by such situations. We assure you th
What can I do if a product is damaged or missing from my order?
If your order arrives with a damaged or missing product, please send us a photo of the package you received, including the box and packing slip. This will help us as we coordinate with our Fulfillment Team to provide you with the next steps. We value