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What delivery options do you offer?

Standard delivery (continental US only) - 2-5 working days, for ~$11.99 or free for orders over $75. Subscribers, within the continental US, receive free shipping on all orders. Standard delivery to Hawaii, Alaska and Puerto Rico - 5-10 working da

Is JOI available in Canada?

Yes! You can place an order on our site for shipping to Canada.

I purchased an item on pre-order, when will it arrive?

If you’ve purchased a product with us on pre-order, we will always state the estimated date that your item will be shipped on the product page. This will also be repeated at checkout. Please allow 3-5 working days for your item to arrive after this d

What do I do if I never received my order?

Please make sure the item you ordered isn't in Pre-Order (you should have been notified on the product page and upon checkout). Secondly, check to see if you received an order confirmation email from us (don't forget to check your spam folder) - if y

Can I return/refund my order?

Because of the nature of our products & our safety standards, we can unfortunately not take returns. With returns, we lose the ability to track that this was kept in food safe environments and that no adulteration happened. This also helps limit our

Can I change or cancel my order?

Once you have placed an order with us, our team works hard to ensure your order is promptly packaged and shipped. Therefore, once you are charged, we are unable to interfere with this process.That being said, if you have already placed an order and w

Can I track the status of my order?

Yes, you can! You should have received an order confirmation email once your order was placed. As soon as your order is shipped, a tracking number will be sent to you (via the same email or SMS) so you can track your order. UPDATE: Because of the cur

Where is my order confirmation?

Once you have placed an order, you should receive an email confirmation sent to the email address you provided at checkout. If, for some reason you did not receive this email, please check your spam/junk folders. If you still cannot find this, please

Do you deliver outside of the US?

Yes. At this moment, we deliver to the US (including Hawaii, Alaska and Puerto Rico) and Canada.

Tracking shows as delivered, but I don’t have my package. What do I do?

Trying to find your package? Sorry — this can happen sometimes! Occasionally a carrier will tag a package as delivered before it's been physically dropped off. Please check your front porch, side door, back porch, garage area, bushes, mailbox, and m

Do you deliver to PO boxes and military address?

Unfortunately, we cannot ship to PO boxes or military addresses at this moment. Please check out our Amazon store as they may be able to ship to your address.

My order is incorrect. What should I do?

If you receive an incorrect order or an item is missing, please email us at [email protected] and we would be happy to help make it right.

My order was damaged. What do I do?

If your order was damaged or did not meet your expectations, please email us so we can help resolve the issue as soon as possible.

What is Onward VIP & how to file a claim?

What is Onward VIP Protection+?. We’ve partnered with Onward to provide our customers with carbon neutral shipping protection and our 90-day satisfaction guarantee on your first purchase. When you add Onward to your order, you’ll be protected against