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Browse our FAQs, learn how to get the most out of JOI or reach out to our dedicated team for support.

JOI Support Center & FAQs

How do I manage my Subscription?

How do I change my subscription ship date?

How do I cancel my subscription?

How to Skip Upcoming Subscription Order

How do I change my Credit Card Information?

How do I redeem my reward points?

How do I add a coupon code to my subscription?

How do I add a product to my next order?

SUBSCRIPTIONS

Does JOI Oat Milk Powder separate?

Is milk made with JOI high in calcium?

My JOI plant milk has separated! What do I do?

Why is there oil in my tub of JOI?

Are your Organic Almonds sourced from bee friendly farms?

Is JOI certified organic?

Are your almonds sprouted?

Does JOI use blanched almonds?

Is there cross-contamination between your products and any other nuts?

How are JOI Bases different to nut butters that I can buy in the store?

What's the nutritional content of JOI products?

What ingredients are in JOI?

Are your cashews ethically sourced and/or Fair Trade?

Where do you source your oats from?

Are your oats glyphosate free?

Are your oats certified gluten free? Is it safe for those with celiac disease?

Is your Oat Milk Powder processed in a nut-free facility?

Are your oats certified organic?

What’s the difference between JOI's Oat Milk Powder and regular oat flour?

Does JOI Oat Milk foam?

Does your Oat Milk Powder have added sugar?

How much milk will one package of Oat Milk Powder make?

Can I cook with JOI Oat Milk Powder?

Does JOI Oat Milk Powder get gummy?

What is your packaging made of?

Can I recycle the JOI Oat Milk Powder packaging?

How is your oat powder made?

Can I add JOI Oat Milk Powder directly into my coffee/drink?

Can I eat JOI Oat Milk Powder?

Where are your almonds sourced from?

What are the best ways to use JOI's Oat Milk Creamer?

Is your oat milk creamer vegan?

PRODUCT

What delivery options do you offer?

Is JOI available in Canada?

I purchased an item on pre-order, when will it arrive?

What do I do if I never received my order?

Can I return/refund my order?

Can I change or cancel my order?

Can I track the status of my order?

Where is my order confirmation?

Do you deliver outside of the US?

Tracking shows as delivered, but I don’t have my package. What do I do?

Do you deliver to PO boxes and military address?

My order is incorrect. What should I do?

My order was damaged. What do I do?

What is Onward VIP & how to file a claim?

Is JOI Available on Amazon Prime?

SHIPPING + ORDERS

What kinds of recipes can be made using JOI?

Why doesn't it taste like the plant milk I get from the store?

Can any blender be used to make plant milk with JOI?

How much JOI do I add to make plant milk?

How do I make plant milk with JOI?

MAKING JOI

Do I need a blender to make JOI Oat Milk?

What is the shelf life of plant milks made with JOI?

Does JOI need to be refrigerated?

What is the shelf life of JOI plant bases?

What is the shelf life of the JOI Oat Milk Powder?

STORAGE + HANDLING

I own a foodservice business. Do you wholesale JOI?

Why can't I find an item that I've seen advertised?

Where can I buy JOI?

When will you get more stock of a product I want?

Why isn't my discount code working?

Can I use more than one discount code on my order?

Experiencing problems paying?

Can I pay in installments?

PURCHASING + PAYMENT

How do I see my JOI wallet?

How do I unsubscribe from your newsletter?

How do I reset my password?

I'm having trouble signing in to my account, what should I do?

Do I need to set up an account to make an order?

ACCOUNT

I buy a lot of JOI. How do I get rewarded?

REWARDS

Customer Support

Where can I get discounts on JOI?

Where is JOI located?

My followers would love JOI! How do I get involved?

OTHER

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