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Support Help Center for JOI: manage subscriptions, log in, track orders, start returns, and browse product, shipping, storage and payment FAQs. Chat or email us

JOI Support Center & FAQs

How do I manage my Subscription?

How do I change my subscription ship date?

How do I cancel my subscription?

How to Skip Upcoming Subscription Order

How do I change my Credit Card Information?

How do I redeem my reward points?

How do I add a coupon code to my subscription?

How do I add a product to my next order?

SUBSCRIPTIONS

Does JOI Oat Milk Powder separate?

Is milk made with JOI high in calcium?

My JOI plant milk has separated! What do I do?

Why is there oil in my tub of JOI?

Are your Organic Almonds sourced from bee friendly farms?

Is JOI certified organic?

Are your almonds sprouted?

Does JOI use blanched almonds?

Is there cross-contamination between your products and any other nuts?

How are JOI Bases different to nut butters that I can buy in the store?

What's the nutritional content of JOI products?

What ingredients are in JOI?

Are your cashews ethically sourced and/or Fair Trade?

Are your oats glyphosate free?

Are your oats certified gluten free? Is it safe for those with celiac disease?

Is your Oat Milk Powder processed in a nut-free facility?

Are your oats certified organic?

What’s the difference between JOI's Oat Milk Powder and regular oat flour?

Does JOI Oat Milk foam?

Does your Oat Milk Powder have added sugar?

How much milk will one package of Oat Milk Powder make?

Can I cook with JOI Oat Milk Powder?

Does JOI Oat Milk Powder get gummy?

What is your packaging made of?

Can I recycle the JOI Oat Milk Powder packaging?

How is your oat powder made?

Can I add JOI Oat Milk Powder directly into my coffee/drink?

Can I eat JOI Oat Milk Powder?

What are the best ways to use JOI's Oat Milk Creamer?

Is your oat milk creamer vegan?

What is the difference between Almond Milk Powder and Almond Concentrate?

PRODUCT

What delivery options do you offer?

Is JOI available in Canada?

Can I return/refund my order?

Do you deliver outside of the US?

Do you deliver to PO boxes and military address?

What is Onward VIP & how to file a claim?

Is JOI Available on Amazon Prime?

What should I do if my order hasn't arrived yet?

What happens if my shipment is delayed or lost during transit?

What can I do if a product is damaged or missing from my order?

SHIPPING + ORDERS

MAKING JOI

Do I need a blender to make JOI Oat Milk?

What is the shelf life of plant milks made with JOI?

Does JOI need to be refrigerated?

What is the shelf life of JOI plant bases?

What is the shelf life of the JOI Oat Milk Powder?

STORAGE + HANDLING

I own a foodservice business. Do you wholesale JOI?

Where can I buy JOI?

Can I pay in installments?

PURCHASING + PAYMENT

How do I see my JOI wallet?

How do I reset my password?

What happens if I encounter issues with subscription login or account activation?

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