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Frequently Asked Questions

How do I manage my Subscription?

Our subscription portal makes it easy for you to view your subscription details and modify your membership anytime. You can make changes such as Skip a Delivery, Add a Product, Change Credit Card Information, Add A Coupon Code, Select a New Ship Date

How do I change my subscription ship date?

To change the date of your next scheduled shipment, please follow these steps:Log into your accountClick on "View Subscriptions"Select the subscription you wish to change the delivery date ofSelect "Next Shipment"Select "Change Ship Date"Select a new

How do I cancel my subscription?

We hate to see you go, but understand that sometimes you just want to change things up. That's why we want to make sure you find pausing or cancelling your subscription as easy as signing up for one. You can also skip the next shipment and continue t

How to Skip Upcoming Subscription Order

Sometimes you just have too much JOI (which is never a problem, in our eyes)! But if you ever need to skip your next delivery and push back your upcoming order, here's how to do it:Log into your accountClick on "View Subscriptions"Select the subscrip

How do I change my Credit Card Information?

You can change your credit card information by simply logging into your account and add a new card or change your primary billing address. Here are the steps to do so:Log into your accountClick on "View Subscriptions"Select the subscription you wish

How do I redeem my reward points?

Join our JOI Milk Club and earn reward points that can be used towards discounts! These can be applied to any one time purchase or upcoming subscription order. In order to access your reward points, you must have an active account with us. For more i

How do I add a coupon code to my subscription?

You've purchased JOI, you signed up for a subscription, you've earned points, now it's time to redeem them for some discounts.  Here's how you do it on a desktop: Step 1 - Log in to your account by clicking "My Account" at the top right of your scree

How do I add a product to my next order?

First make sure you are logged into your account. Then choose to either "Swap Product" (this will change all your future recurring orders) or "Add Extra to next order" (this will add a new item only your next order). For adding extras:. For swapping