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To see how many cash back dollars you&apos;ve racked, make sure you&apos;re <a href="https://addjoireferral.superfiliate.com/portal" rel="noopener noreferrer" target="_blank">click here</a>! .

How do I see my JOI wallet?

We're sorry to see you go! Click unsubscribe at the bottom of any newsletter or email you receive from us. Alternatively, you can email us at hello@addjoi.com and we can remove your information from our database completely.

We&apos;re sorry to see you go! Click unsubscribe at the bottom of any newsletter or email you receive from us. Alternatively, you can email us at <a href="mailto:hello@addjoi.com" target="_blank">hello@addjoi.com</a> and we can remove your information from our database completely.

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If you can not remember your password, simply go to the login page and hit "Forgot Password" to change it. A password reset email will be sent to the email address on file. Please note that sometimes these emails end up in your SPAM/JUNK folder. Plea

If you can not remember your password, simply <a href="https://addjoi.com/account/login">go to the login page</a> and hit &quot;Forgot Password&quot; to change it. A password reset email will be sent to the email address on file. Please note that sometimes these emails end up in your SPAM/JUNK folder. Please check there if you have not received the email after 2 minutes. If you still cannot find the email, it is likely that we do not have your email address on file, please try an alternate email.The automated email will be titled &quot;JOI account password reset&quot;.If you are still experiencing problems, please reach out to our <a href="mailto:hello@addjoi.com" target="_blank">support team</a>.&#xA0;

How do I reset my password?

There are two potential solutions if you are having trouble accessing your account.1. Please try resetting your password by visiting this link. Once you've submitted your account email, you will receive a password reset link via email.If the email do

There are two potential solutions if you are having trouble accessing your account.1. Please try resetting your password by visiting <a href="https://addjoi.com/account/login">this link</a>. Once you&apos;ve submitted your account email, you will receive a password reset link via email.<ul><li>If the email does not arrive after 5 minutes, please check your spam/junk folder.</li><li>If no email appears in your inbox or junk mail, you may not have activated an account with us.<ul><li>If you do not have an active account with us, please create one <a href="https://addjoi.com/account/register">here</a>.&#xA0;</li></ul></li><li>Be sure to check your spam/junk folder for JOI related emails.</li></ul>If you are still having trouble please contact us at <a href="mailto:hello@addjoi.com" target="_blank">hello@addjoi.com</a> and we&apos;ll be sure to assist you!

I'm having trouble signing in to my account, what should I do?

No, if you do not want to set up an account with us, we have the option to checkout as a guest for one-time purchases. However, we do require that you make an account if you are signing up for our subscription program. Creating an account carries the

No, if you do not want to set up an account with us, we have the option to checkout as a guest for one-time purchases. However, we do require that you make an account if you are signing up for our subscription program. Creating an account carries the extra bonus of being able to participate in our rewards program, which you can read more about <a href="https://addjoi.com/pages/joi-milk-club" target="_blank">here</a>.

Do I need to set up an account to make an order?

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Get the most out of your JOI Account and explore how to best navigate the website.

ACCOUNT

How do I manage my Subscription?

How do I change my subscription ship date?

How do I cancel my subscription?

How to Skip Upcoming Subscription Order

How do I change my Credit Card Information?

How do I redeem my reward points?

How do I add a coupon code to my subscription?

How do I add a product to my next order?

SUBSCRIPTIONS

Does JOI Oat Milk Powder separate?

Is milk made with JOI high in calcium?

My JOI plant milk has separated! What do I do?

Why is there oil in my tub of JOI?

Are your Organic Almonds sourced from bee friendly farms?

Is JOI certified organic?

Are your almonds sprouted?

Does JOI use blanched almonds?

Is there cross-contamination between your products and any other nuts?

How are JOI Bases different to nut butters that I can buy in the store?

What's the nutritional content of JOI products?

What ingredients are in JOI?

Are your cashews ethically sourced and/or Fair Trade?

Where do you source your oats from?

Are your oats glyphosate free?

Are your oats certified gluten free? Is it safe for those with celiac disease?

Is your Oat Milk Powder processed in a nut-free facility?

Are your oats certified organic?

What’s the difference between JOI's Oat Milk Powder and regular oat flour?

Does JOI Oat Milk foam?

Does your Oat Milk Powder have added sugar?

How much milk will one package of Oat Milk Powder make?

Can I cook with JOI Oat Milk Powder?

Does JOI Oat Milk Powder get gummy?

What is your packaging made of?

Can I recycle the JOI Oat Milk Powder packaging?

How is your oat powder made?

Can I add JOI Oat Milk Powder directly into my coffee/drink?

Can I eat JOI Oat Milk Powder?

Where are your almonds sourced from?

What are the best ways to use JOI's Oat Milk Creamer?

Is your oat milk creamer vegan?

PRODUCT

What delivery options do you offer?

Is JOI available in Canada?

I purchased an item on pre-order, when will it arrive?

What do I do if I never received my order?

Can I return/refund my order?

Can I change or cancel my order?

Can I track the status of my order?

Where is my order confirmation?

Do you deliver outside of the US?

Tracking shows as delivered, but I don’t have my package. What do I do?

Do you deliver to PO boxes and military address?

My order is incorrect. What should I do?

My order was damaged. What do I do?

What is Onward VIP & how to file a claim?

Is JOI Available on Amazon Prime?

SHIPPING + ORDERS

What kinds of recipes can be made using JOI?

Why doesn't it taste like the plant milk I get from the store?

Can any blender be used to make plant milk with JOI?

How much JOI do I add to make plant milk?

How do I make plant milk with JOI?

MAKING JOI

Do I need a blender to make JOI Oat Milk?

What is the shelf life of plant milks made with JOI?

Does JOI need to be refrigerated?

What is the shelf life of JOI plant bases?

What is the shelf life of the JOI Oat Milk Powder?

STORAGE + HANDLING

I own a foodservice business. Do you wholesale JOI?

Why can't I find an item that I've seen advertised?

Where can I buy JOI?

When will you get more stock of a product I want?

Why isn't my discount code working?

Can I use more than one discount code on my order?

Experiencing problems paying?

Can I pay in installments?

PURCHASING + PAYMENT

I buy a lot of JOI. How do I get rewarded?

REWARDS

Customer Support

Where can I get discounts on JOI?

Where is JOI located?

My followers would love JOI! How do I get involved?

OTHER