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Frequently Asked Questions

How do I see my JOI Points?

To see how many reward points you've racked, make sure you're logged into your JOI account! Your number of points should be the first thing you see on your account page, or you can click on My Account to view your account page.

How do I unsubscribe from your newsletter?

We're sorry to see you go! Click unsubscribe at the bottom of any newsletter or email you receive from us. Alternatively, you can email us at [email protected] and we can remove your information from our database completely.

How do I reset my password?

If you can not remember your password, simply go to the login page and hit "Forgot Password" to change it. A password reset email will be sent to the email address on file. Please note that sometimes these emails end up in your SPAM/JUNK folder. Plea

I'm having trouble signing in to my account, what should I do?

There are two potential solutions if you are having trouble accessing your account.1. Please try resetting your password by visiting this link. Once you've submitted your account email, you will receive a password reset link via email.If the email do

Do I need to set up an account to make an order?

No, if you do not want to set up an account with us, we have the option to checkout as a guest for one-time purchases. However, we do require that you make an account if you are signing up for our subscription program. Creating an account carries the