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I'm having trouble signing in to my account, what should I do?Updated 2 years ago

There are two potential solutions if you are having trouble accessing your account.

1. Please try resetting your password by visiting this link. Once you've submitted your account email, you will receive a password reset link via email.

  • If the email does not arrive after 5 minutes, please check your spam/junk folder.
  • If no email appears in your inbox or junk mail, you may not have activated an account with us.
    • If you do not have an active account with us, please create one here
  • Be sure to check your spam/junk folder for JOI related emails.

If you are still having trouble please contact us at [email protected] and we'll be sure to assist you!

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