What do I do if I never received my order?Updated 2 years ago
Please make sure the item you ordered isn't in Pre-Order (you should have been notified on the product page and upon checkout). Secondly, check to see if you received an order confirmation email from us (don't forget to check your spam folder) - if you haven't, your order may not have been processed correctly. Thirdly, if you've received a shipping confirmation, please check the tracking number and contact the carrier directly for an order status. If none of these options work for you, please reach out to our support team and we'll be happy to help you out.
UPDATE: Because of the current situation with COVID-19, some deliveries may be delayed. If you have a tracking number, please contact your carrier for more updated information about your order.